RMC Receives Five-Star Patient Survey Rating

Regional Medical Center (RMC) in Manchester has received a five-star patient survey rating from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for the fifth consecutive quarter.

With a five-star rating, RMC is listed as one of the best hospitals in Iowa for patient experience.

This star rating is based on ten HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) measures, which include doctor communication, nurse communication, responsiveness of hospital staff, cleanliness of the hospital, quietness of the hospital, medication communication, discharge information, care transition, overall hospital rating and willingness to recommend hospital.

“This recognition is a testament to the hard work and dedication of our entire team, who are committed to providing the highest quality of care to our patients,” said Danette Kramer, CEO of Regional Medical Center. “We are honored to be recognized as one of the best hospitals in Iowa for patient experience, and we will continue to strive to provide our patients with the best possible care.”

Regional Medical Center is proud to maintain its commitment to excellence in patient care and looks forward to continuing to serve the community for many years to come.

article and photos courtesy of RMC (pictured: Regional Medical Center staff with their celebratory Starburst “We are BURSTING with appreciation!”)